Cancellation and Refund Policy

Cancellation Policy

Cancellation policy will be in accordance with the policies of the individual hotels and tours. To cancel, please send a mail to info@theholidaysguru.com quoting your booking confirmation no./ order id.Upon receipt of this mail and verification against email address / telephonic verification the advance will be refunded via cheque / credit reversal after adjustment of the retention charge (if applicable) as per hotel policy.

In case if the booking amount was paid using credit card an additional processing fee of 5% would be deducted.

Rules for Package Tours are as indicated on individual Tours. In most cases the earnest amount deposited is non-returnable.

Minimum charges will be deducted from advance in case cancellations are not made in time as indicated.

Retention Charges are equal to one night's room charge for hotel rooms.

On timely cancellation of guaranteed bookings any advance amount deposited with theholidaysguru.com shall be refunded after deduction of retention charge as per the rules applicable.

Return of Advance Amount in case of Cancellation
Minimum Cancellation of INR 5, 000/- Per Person
Before 30 – 16 days from Travel Date: 50% of the total cost.
Before 15 – 08 days from Travel Date: 75% of the total cost.
Before 07 - 0 days from Travel Date: 100% of the total cost.
Service charges are non- refundable.
No refund either in part or in full will be made for any unused part of the services provided in the package

Or

Refund Policy

The Holidays Guru will process refund within 7 working days.

In case you have already paid the advance, send us an explanatory mail at info@theholidaysguru.com with subject as "CANCELLATIONS" and attach the relevant Hotel / Package Tours Reservation Request Form to your message.

In case request for cancellation is received before we ship the goods (i.e. Hotel vouchers sent, Travel Documents dispatched, etc), then credit card will not be debited and you will not be billed. Cheques and DDs received by us (and if not deposited in the bank by us) will be returned by registered mail or courier.

In all other cases amount, as applicable, will be returned by cheque payable to traveller and dispatched by courier to the contact address as given in the reservation request form.

In case of foreigners who have made payment from outside India, have been billed in dollars and their cards have been debited, we will be informing the Payment Gateway with will in turn get in touch with you, issuing bank to reverse the debited amount to your bill.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. The Holidays guru is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request theholidaysguru.com for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and The Holidays Guru as the case may be.

To speak to one of our customer relation executives regarding your cancellation, you may mail us at info@theholidaysguru.com or speak to us either by Live Assistance or by telephone at 0124 - 6516166.